Refund policy

At LOXENE LTD, we sell digital products and downloadable content. Due to the nature of digital items, all sales are generally considered final once the product has been downloaded or accessed.

Refund Eligibility

Refunds may only be granted in the following cases:

  • You purchased the same product more than once by mistake
  • The file is corrupted or cannot be accessed
  • You did not receive your download after purchase
  • The product description was significantly misleading

Non-Refundable Situations

We do not offer refunds for:

  • Change of mind
  • Accidental purchases
  • Compatibility issues not mentioned in the product description
  • Failure to read product details before purchasing
  • Digital products that have already been downloaded or accessed

Need Help?

If you experience any issues with your order, please contact us and we will do our best to assist you.

Contact Information

Email: support@loxene.shop

Physical Address: 77 Shelton Street London WC2H 9JQ England

LOXENE LTD